Magento - The Revolution

Analytics and Reporting

Magento + Crystal's powerful analytical tools allow you to find out how your customers are using your website. The data obtained from our analytical reports gives you the opportunity to make informed decisions about your company's future. Reacting to customers needs and requirements through integration with google analytics, ability to run A/B split testing and much more makes Magento + Crystal your choice of Ecommerce software.

Features

  • Admin Dashboard for Report
  • Product Reviews Report
  • Overview
  • Sales Report  Tags Report
  • RSS feed for New Orders
  • Tax Report
  • Abandoned Shopping Cart Report
  • Best Viewed Products Report
  • Best Purchased Products Report
  • Low Stock Report
  • Search Terms Report
  • The Magento Analytics Panel
  • RSS feed for New Reviews
  • RSS feed for New Tags
  • Coupon Usage Report
  • Total Sales Invoiced
  • Total Sales Refunded
  • Best Customers Report by Total and
  • Number of Orders

 

crystal magento reports and analytics

 

Catalogue browsing

Catalogue's do not work unless they have great category names traversing to great products. Our catalogue browsing features are flexible, powerful and easy to use. Filtering systems, powerful search algorithms, unlimited sub category drilling means your customers will find your categories and purchase your products more often.

  • Layered / Faceted Navigation for filtering of products in Categories
  • Layered / Faceted Navigation for filtering of products in Search Results
  • Static Block tool to create category landing pages
  • Ability to assign designs on category and product level (unique design per product/category)
  • Configurable search with auto-suggested terms
  • Recently viewed products
  • Product comparisons
  • Recently compared products
  • Cross-sells, Up-sells and Related Items
  • Popular Search Terms Cloud
  • Filter by Product Tags
  • Product Reviews
  • Product listing in grid or list format
  • Breadcrumbs

catalogue browsing

Catalogue Management

Products in the right places, prices set correctly, tax rate groupings and more are easily accomplished through our powerful Catalogue Management Interfaces. Flexibility is the key to our system allowing you to reliably set products or groups of products to the configurations you desire. This will increase sales and decrease disatisfied lost customers.

  • Inventory Management with Backordered items, Minimum and Maximum quantities
  • Batch Import and Export of catalog
  • Batch Updates to products in admin panel
  • Google Base Integration
  • Simple, Configurable (e.g. size, color, etc.)
  • Bundled and Grouped Products
  • Virtual Products
  • Downloadable/Digital Products
  • Customer Personalised Products - upload text for embroidery, monogramming, etc.
  • Tax Rates per location, customer group and product type
  • Attribute Sets for quick product creation of different item types
  • Create Store-specific attributes on the fly
  • Media Manager with automatic image resizing and watermarking
  • Advanced Pricing Rules and support for Special Prices
  • Search Results rewrites and redirects
  • Approve, Edit and Delete Product Tags
  • Approve, Edit and Delete Product Reviews
  • RSS feed for Low Inventory Alerts

manage categories

Customer Accounts

Your valuable customer accounts show you and your staff everything that you needed to know about each customer. From previous purchase orders to addresses and phone numbers to tags, wishlist and reviews created. From the one simple interface, you can get all the knowledge that you require to give your customers a perfect experience increasing sales and customer satisfaction.

  • Order status and history
  • Re-orders from account
  • Recently ordered items
  • Downloadable Products
  • Address Book with unlimited addresses
  • Default Billing and Shipping addresses
  • Wishlist with ability to add comments
  • Email or Send RSS feed of Wishlist
  • Product Reviews submitted
  • Product Tags submitted


Account Dashboard for overview of :

  • Recent orders
  • Personal information
  • Newsletter subscription status
  • Primary billing address, primary shipping address
  • Shopping cart, wishlist, recently ordered items
  • Recently reviews and recent tags

customer accounts

Customer Service

Customer Service should be at the forefront of all businesses. Caring for ones needs, listening to what customers have to say and having an interface that clearly shows your customers activities are vital for good customer service. Magento + Crystal's Ecommerce system has many fantastic features giving you the information that you need to service your customers with respect. This all equates to more return visits and more profits for your company.

Feature-rich customer accounts

  • Order History with Status Updates
  • Order Tracking from Account
  • Forgot Password Email from front-end and administration panel
  • Order and Account Update Emails
  • Customisable Order Emails
  • Create and Edit Orders from the Admin Panel

customer service

Checkout

You are at the last stage of making that vital sale once your potential customers get to your checkout page. This is one of the most important features of our Magento + Crystal Ecommerce system. Our One Page Checkout System converts more potential customers into real customers giving you the edge over your competitors. Don't let your website be the burden on your business which fails to close sales, let it be the shining light that closes more sales more often.

  • One-page checkout
  • SSL security installed for orders on both front-end and back-end
  • Shipping to multiple addresses in one order
  • Checkout without account/Guest Checkout
  • Shopping Cart with tax and shipping estimates
  • Checkout with account to use address book
  • Option to create account at beginning of checkout
  • Accept gift messages per order and per item
  • Saved Shopping Carts with configurable expiration time

checkout

International Support

Internationalisation is the process of segmenting a website into a localised form depending on the language your customers speak. International Support is a core feature of our Magento + Crystal offering and enables you to expand to the ends of the Earth. Internationlising content, forms, images, structure and more is embedded in our powerful system enabling you to become a world leader in your field of expertise.

  • Multi-lingual
  • Support for Multiple Currencies
  • Tax rate support, including support for WEEE/DEEE in EU
  • Localisation


Configurable list of allowed countries for:

  • Site Registration
  • Shipping Destinaation Addresses with ability to specify per shipping method
  • Billing Addresses with ability to specify per payment method

 

international support

Marketing Tools

Magento + Crystal Ecommerce solution is packaged with marketing tools enabling your company to concentrate on upselling products and reducing waste. Revenues increase through the effective use of our promotional features that come with all Ecommerce solutions. Online Promotional and Marketing strategies Succeed more often with our advanced Magento + Crystal Ecommerce package.

  • Flexible coupons (pricing rules) with ability to restrict to stores, customer groups, time period, products and categories
  • Catalog Promotional Pricing by percentage or fixed amount with ability to restrict to stores, categories, products
  • Free Shipping Option
  • Multi-Tier Pricing for quantity discounts
  • Bundled Products
  • Customer Group-specific pricing and group-specific tier pricing
  • Recently viewed products
  • Recently Compared Items
  • New Items Promotional Tool
  • Up-sells in Shopping Cart
  • Cross-sells on product pages
  • Send to a Friend for all visitors, or registered users only
  • Send Wishlist to a Friend by Email or RSS
  • RSS Feeds for New Products, New Specials and New Tags
  • Auto-generated Site Map
  • Google Site Map
  • Polls

marketing tools cross sell

Order Management

Once an order has been made through your Magento + Crystal ecommerce management system, you have the power to analyse and change details as needed. From the customers address, to the order details, everything can be changed through our easy to use interface. This gives you and your employees the power to service your customers no matter what their needs are without knowing the technical details of your website.

  • View, edit, create and fulfill orders from the admin panel
  • Create one or multiple invoices, shipments and credit memos per order to allow for split fulfillment
  • Print invoices and packing slips
  • Ability to create new customer, or select existing customer and view shopping cart, wishlist, last ordered items, and compared products list, as well as select addresses, give discounts and assign custom prices
  • Create re-orders for customers from administration panel
  • Email Notifications of Orders
  • RSS feed of New Orders

order management

Payments

Trying to understand and organise Payment Gateways, SSL Certificates, PayPal, Google Checkout, Cheques and Money Orders can cause headaches. Crystal Web Designs handle all the technical details and ensure your customers checkout with a secure website and puts money into your bank account immediately. You have a choice of many fantastic payment modules which will reflect your business goals and your customers purchasing habits.

  • Configurable to authorise and charge, or authorise only and charge on creation of invoices
  • Saved Credit Card method for offline payments
  • Accept Checks/Money Orders
  • Accept Purchase Orders
  • Payment Extensions Available through Magento Connect

Support multiple payment systems

  • Integrated with Amazon Payments (Checkout by Amazon and Amazon Simple Pay)
  • Integrated with multiple PayPal gateways:
    • Website Payments Standard, Website Payments
    • Pro (Express and Direct), Website Payments Pro
    • UK (Express and Direct), and PayPal PayFlow
    • Pro, Secure Pay (Australia)
  • Integrated with Authorize.net
  • Integrated with Google Checkout (Level 2)

 

payment

Product Browsing

You need your customers to take the next step once they find your product. This is achieved through clear images, fantastic descriptions, easy to click call to action buttons and a great layout. Our product browsing features will showcase your products in a new light that converts more potential customers into real customers.

  • Multiple images per product
  • Product Image Zoom-in Capability
  • Product Reviews
  • Related Products
  • Stock Availability
  • Product Option Selection
  • Multi-Tier Pricing Upsell
  • Grouped Products View
  • Add to Wishlist
  • Send to a Friend with Email

product browsing

Shipping

Sending packages around Australia and the rest of the world can be a daunting task. Do you have a flat fee, different fees for different countries, different fees for different days or different times of the year or do your packages have different fees based on weight or size? These questions can be answered based on how you want to run your business, but how do you implement them? Our shipping modules are the answer. Magento + Crystal has easy to use shipping modules and we can configure everything for you so each customer gets the correct shipping amount on their purchases.

  • Shipping to multiple addresses in one order
  • On-site order tracking from customer accounts
  • Multiple shipments per order
  • Ability to specify allowed destination countries per method
  • Flat rate shipping per order
  • Flat rate shipping per item
  • Free Shipping

Specify table rates for

  • Weight and destination
  • Product sub-totals and destination
  • Number of items and destination
  • Integrated for real-time shipping rates from:UPS, UPS XML (account rates), FedEx (account rates), USPS and DHL

shipping

Site Management

Magento + Crystal is a full Ecommerce Content Management System rolled into one. No other system is like ours and our clients have never been happier. Robust, easy to use, a plethora of features and unlimited support give you the power to do what you want to do. Stop using poorer imitations, our system is the best and we would love to show you the features

Control multiple websites and stores from one Administration Panel with ability to share as much or as little information as needed

  •     Multi-Lingual
  •     Support for localisation
  •     Support for multiple currencies
  •     Administration Permission System Roles and Users
  •     Web Services API for easy integration between Magento and any third-party application


Flexible tax rate management with support for Australian and International markets

  •     Customer Groups
  •     One-Click Upgrades
  •     Content Management System for Informational Pages
  • Google Website Optimiser Integration for A/B and Multivariate Testing

site management.